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Applying
Use the reference number from your confirmation email on the application status page — no login required.
It varies by programme, but usually an ID copy, proof of previous education, and (for some qualifications) proof of residence. The application wizard tells you exactly what's outstanding as you go.
You'll get an email at every stage: under review, more information needed, or a decision. If it's been longer than the institution's stated turnaround, contact them directly — status changes are institution-driven, not automatic.
Once you're a student
Through your self-service portal, once your institution has enrolled you and a registration window is open. It shows exactly which modules you're eligible for and what's still outstanding.
In your portal, under Fees — online by card, or by EFT using your student number as the payment reference so it reconciles automatically.
On the date your institution announces, not the moment a lecturer finishes marking. Results are released as a batch after moderation, never trickled out early.
Your portal can generate a progression letter and an account statement on demand. Other documents (transcripts, proof of registration) go through a request to the office, tracked in the same place.
Staff
An administrator at your institution grants access based on your role — there's no separate signup.
Use "Forgot password" on the sign-in page. Password resets are rate-limited for security, so if it doesn't arrive within a few minutes, wait before retrying rather than repeating the request.
Our support team is here to help directly.